Refund Policy

At Tecspike Technologies, we are committed to delivering high-quality digital services, including website development, sales funnels, and marketing automation. We understand that sometimes plans change, and clients may need to request a refund. This policy outlines how refund requests are handled and under what conditions they may be approved.

1. Refund Eligibility

Refunds are handled based on the stage of the project and the work that has been initiated.

a. Before Project Kickoff (No Work Started):

  • If no work has been done (no strategy session, no onboarding material submitted, and no form filled), a refund minus 10% administrative fee will be issued.
  • This covers time spent on communication, payment processing, and blocking out your project slot.

b. After Onboarding Has Started (Forms or Materials Sent):

  • Once onboarding materials have been shared or the welcome process initiated, a flat 15% fee will be deducted from any refund.
  • At this stage, project preparation, resource planning, and account setup may have begun.

c. After Project Work Has Begun:

  • If we have started work—such as research, strategy sessions, mockups, or development—no refund will be issued.
  • However, you may request that the work be paused and resumed within 30–90 days, or applied to another service under mutual agreement.

2. Refund Processing Time

  • Approved refunds will be processed within 5–7 business days from the approval date and paid to the same account used for the original transaction.

3. Digital Products & Templates

  • Due to the nature of digital products (e.g., templates, downloads, courses), all sales are final and non-refundable once the product has been delivered or accessed.

4. Rights

  • If a refund is made, all rights to the work or services provided are forfeited, and access to any ongoing support will be revoked.

5. Policy Acceptance

By making a payment to Tecspike Technologies, you agree to this refund policy. If you have questions or concerns about any part of the service, please contact us directly at info@tecspike.com before requesting a refund. We are happy to work with you to find a solution.