READ CAREFULLY BEFORE MAKING PAYMENT:
We’re truly excited to work with you. But before you send payment, here’s everything you need to know so we can have a smooth project.
Please take a few minutes to read through.
What’s our payment Plan ?
To get started on your website project, we follow a simple and transparent payment structure:
- 70% Upfront Payment – This confirms your booking and allows us to begin work on your project. We won’t be able to start until this payment is made.
- 30% Balance on Completion – This is due once the project is done and ready to be handed over. You’ll receive all access and final files after this final payment is made.
We’ve found that this structure helps both sides stay committed and aligned from start to finish. If you’re ready to proceed, we’ll send the invoice and onboarding steps after confirmation.
Any Additional costs ?
We use WordPress to build your website or sales page. Depending on the specific functionality you want (for example, advanced booking systems, extra checkout features, etc.), we may need to use premium tools or plugins.
These tools are not included in our service charge and will be billed separately. The exact cost depends on what your project needs, and we’ll always discus this with you.
Our goal is to build you a functional, high-converting site and sometimes, that requires tools that go beyond the free options.
How Long Will Your Project Take?
Here’s a breakdown of our timelines for each service we offer:
Website Design (eCommerce):
4 weeks from when we receive your full materials after payment.Sales Funnel Setup (Landing page, Checkout, Thank you page, Emails):
7-10 working days after we receive your full data.Ad Campaign Management:
1-month active service cycle. Starts after we finalize the ad strategy and receive all creatives or approvals.
These timelines help us give your project the attention it deserves — and deliver results that make you proud.
When Does the Clock Start Counting?
This is important:
Your project timeline starts after we receive all the data and materials we request — not the day you make payment.
What we need from you varies depending on your project, but it may include:
Your logo and brand colors
Business name and description
Product images, names, and descriptions (for eCommerce)
Website text (About, Contact info, FAQs, etc.)
Any other materials or forms we send you
So if you want your project completed on time, the best thing you can do is send us your data quickly. The earlier we receive it, the earlier we can start!
Project Onboarding Deadline & Restart Policy
After the upfront payment is made, an onboarding form and instructions will be sent to you to provide all required materials (including content, images, product details, and necessary access). You are expected to submit all required information within 7 days (1 week) of receiving these details.
If the required information is not submitted within this timeframe, the project will be paused, and no work will begin until all materials are received. Delays at this stage will directly affect your project timeline.
If all required materials are not submitted within 14 days (2 weeks), the project will be marked as inactive. To resume work after this point, a restart fee of 20% of the project cost will be required.
Refunds will not be issued due to delays in submitting required information after onboarding has been initiated.
Hosting and Domain: What’s Included?
If you choose the Premium Website Plan under our eCommerce website design service, your hosting and domain will be covered for the first 12 months at no extra cost.
After the first year, you’ll need to renew your hosting and domain directly with the hosting company.
Renewal costs are usually between ₦50,000–₦100,000, depending on the domain extension and hosting package.
We’ll let you know your renewal date after your website is built, and the hosting company will also send you a reminder email. If you need help with the renewal process, we’ll be happy to offer the service or guide you.
If you’re on the Standard plan, you’ll need to buy your hosting and domain separately — we’ll guide you on what to get.
What Does “1-Month Free Support” Include?
If your plan includes 1 month of free support after the website is completed, here’s what’s covered:
Included:
- Help navigating your site backend
- Bug fixes and small corrections
- Editing pages or products
- Minor text or image swaps
Not included:
- Redesigning entire sections
- Marketing or ad setup
Refund Policy
We have a fair and clear refund policy that protects both you and our team. Please take a moment to read it here: Click here to read our Refund Policy
It explains what happens if you change your mind after payment and when refunds can or cannot be made.
Managing Your Website
Our websites are designed to be user-friendly, so once your site is completed, you’ll be able to manage it yourself eg updating product info, adding blog posts, or changing images etc.
To make this easy, we’ll send you handover videos and a full documentation file after your project is completed. These resources will guide you step-by-step on how to use your website without stress.
However, if you’d prefer not to handle updates yourself, we also offer monthly website management plans where we take care of the tech and website marketing while you focus on running your business.
Click here to learn more about our Website Management Plans
You can choose what works best for you. Either way, we’ll make sure you’re not left in the dark.
Confidentiality & Portfolio Use
At Tecspike, we understand the importance of privacy and trust. Any confidential or sensitive information you share with us — during or after the project — will be treated with care and will not be shared without your permission.
However, once your project is completed, we may showcase parts of the finished work on our website, portfolio, or social media to highlight the quality of our work and attract the right clients.
If you’d prefer not to have your project shared publicly, kindly let us know before we begin. A separate quote will apply for full exclusivity.